Frequently asked questions
Where do I pick my order up?
Your order will be awaiting collection in the store you reserved from World
At the airport - after selecting any additional products you may wish to purchase in store, simply locate the Click & Collect pick up point, or find a sales assistant who will help.
When do I pay for the items?
You don't need to pay for your items until you reach the airport and collect your order. So if your travel plans change you don't need to worry about requesting a refund.
What is your returns policy?
We want you to be 100% satisfied with any purchase you make with us, but we know that sometimes you may change your mind or that things can go wrong.
If you buy from World
Do I need to take my goods with me?
If you are
When you pay for your items, including any you have pre-ordered via this website, simply tell the sales assistant serving you that you would like to use the Collect on Return service, they will help you complete the necessary paperwork (which include your return flight details) and you can leave your items behind, where they will be kept safe and
If you are flying to a non-EU destination sadly due to customs policy you are unable to make use of this service as your items must be exported with you. On the bright side though, as a non-EU
What about home delivery?
Can I place an order for someone else to pick up?
Yes, no problem. Start by completing the correct flight departure information of the person who is
Remember, as payment is taken in-store your nominated
Hasn’t duty free been abolished?
No, not for everyone. Back in 1999 intra-EU
The good news for those travelling within the EU & UK, there are many products still available to purchase including an extensive range of spirits, wine, champagne, fragrance, skincare and confectionery – in fact everything is available to purchase with the exception of cigarettes, tobacco and select range of spirits designated as ‘duty free’ for those passengers flying outside the EU. Additionally, unlike